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HOME Privacy Policy

Hotel Privacy Policy

Rooms Cancellation

A 72-hour cancellation notice is required prior to your arrival date to receive a refund 100% of your deposit. If you cancel your confirmed reservation within 72 hours or No Show,late cancellation  including reservations made within 3 days of your arrival, you will be charged the full booking of room rate and tax.

If you wish to cancel your reservation, please call us: ++844 3 9233868

Tours Cancellation Policy

Multi-Day Tours Cancellation prior to 10 days of the tour will be charged 100% all deposit money paid.Cancellation prior to 20 days of the tour will be charged 35% deposit money paid.Cancellation prior to 30 days of the tour will be refunded 100% all deposit money paid.

We must adhere to our cancellation policy to protect our ability to run tours and to maintain our price structures. Please don't ask us to make exceptions.

Day Tours Cancellation made before 24 hours will forfeit 50% price of the Day Tour. Late cancellation – Less than 24 hours before the tour will forfeit the full price of the tour.

If you wish to cancel your reservation, please call us: ++844 3 9233868

Our Mission

At Art Hotel every associate understands that our mission is to consistently exceed our guests’ expectation in terms of the products and services we provide to our business and leisure travelers. We value your business and most importantly your loyalty. We recognize that privacy is an important issue. We are dedicated to protecting your privacy and safeguarding your personally identifiable information.

On our website we collect information that you voluntarily provide in order for us to enhance your experience and provide you with relevant information.  We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.

This Privacy Policy applies only to the personal information that is collected on those public websites where we post this policy.

Types of Information We Collect

Making reservation

When you make a reservation or purchase an accommodation package we will request your name and address information along with other information to assist with your reservation and stay such as credit card number, date of arrival/ departure, frequent flyer, room preference and special requests (e.g health conditions that require special room accommodations).

Request for information

When you request additional information related to our services or properties, we will request your name and contact information such as phone number, home, work and email address.

Planning Meetings and Events

If you are interested in obtaining more information about meeting and event planning, we may request your name and contact information such as phone number, home, work and email address. You may also create a profile to allow you to submit all of your group or meeting requests and receive a fast and consolidate response, including rate and availability information. Your profile will be automatically saved and accessible by using a self-selected password. Your meeting and event specifications can be saved, copied, modified or printed for future use. If you create a profile, we may request more information about your organization, such as organization name, annual budget for events, number of events you sponsor per year, date of event, number of guests and number of guest rooms required.

Contacting us by email with questions or comments

When you send us an email from our website, we may retain information such as the content, your email address, our response and the test of any follow-up question you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.

Submitting a job application

If you choose to apply for employment online, you will be required to provide your name, telephone number, home, work and email address and the name of the college you attended. You will be also asked to provide the schedule you are available to work, your desired rate of pay. You will also have the opportunity to attach your resume. You will be asked to provide your email address if you choose to be notified of future openings.

Third party websites

We do not and shall not be responsible for the collection of personal information by third party websites. Third party websites that are accessed through links on our websites have separate privacy policies. We have no responsibility or liability for the practices and policies implemented by third parties on their websites. You may contact them directly to ask questions about their privacy practices and policies.

Purpose For Information Collection

Art Hotel is fully committed to providing you with information about the collection and use of personally identifiable information. There are some primary purposes for collecting your PII as follows:

Providing services such as processing a transaction

Marketing and communications with you in relation to the products and services offered by our hotel

Performing market research via surveys to better serve your needs, improve the effectiveness of our website, your hotel experience, our various types of communications, advertising campaigns, and/ or promotional activities.

Privacy Policy Change

In the future, this Privacy Policy may be changed by Art Hotel. The revised Privacy Policy will be displayed via a link on this website so that you will know what types of information we gather.

Effective  2012 

Hotel Management: Mr Martin Tran

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