We planned on staying only two days, but circumstances changed, However the front of house staff were so efficient, obliging and helpful with all our needs, including redirecting my choice of Halong Bay boats to one more suitable for our honeymoon for the same price, was something we will always be grateful for. It is hard to pick out a favourite as the four different women that work the front of house as well as the breakfast restaurant were all extraordinarily helpful, which more than made up for the small standard room.
Stayed January 2012, traveled as a couple
I thought thís was a bit expensive compared to other hotels in Hanoi and vietnam in general, but after being in vietnam for 3 weeks i now understand why.Amazing
staff, extremely clean, rooms done every day, good shower, breakfast included, and they could not do enough to help you in whatever you needed. Also good location
and we stayed on the top floor and it was the least noisiest hotel we stayed in in
Stayed January 2012, traveled with family
Reviewed February 3, 2012
We stayed in Art Hotel Hanoi for 2 nights during our 11-day trip in
Hotel is located in the Old Quarter where you can walk to
They are always friendly with a big smile, make you feel you are always welcomed. Check-in & check-out is fast. The staffs are really efficient and give you no worry.
We stayed in the "quiet" room which is actually at the back of the building. I suggest not to choose the room "with city view" as the streets of
Room is small but given the fact that most buildings in the Old Quarter are indeed small. The room is clean and gives you everything you need, mini-bar, big TV, free Wifi, comfortable bed. We are satisfied with what's provided in the room.
Breakfast is great too. It's simple, fruit, bread and eggs. And it's very delicious.
One minor thing that would make the experience less perfect:
We booked a hotel pick-up from the airport prior our arrival. But there was no one waited for us when we arrived. I have to called the hotel and make sure that they did indeed had our booking and had sent the driver. The driver finally showed up, and with another English-speaking woman. It's kind of weird but the woman knew my name and said the hotel sent her. So we got in a car and finally arrived to the door of the hotel.
Our flight didn't arrive early and I expect the driver should be waiting for us upon our arrival.
The hassle made us wait in the airport arrival hall for almost 30 mins.
I guess it can happen anywhere for any hotel. Overall, this is a great place to stay in
Room Tip: Choose a "Quiet" room because
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