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Art Hotel Hanoi“Better Than Excellent!”

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Reviewed December 30, 2011

Is it possible to rate this hotel higher than excellent? My daughter and I stayed here the third week in December. First, the staff is excellent, friendly, and always there to help you. The rooms are spacious, clean and plenty have of hot water. Chris, the manager went out of his way to assist my daughter who was suffering from a severe cold.

He offered to take me to a pharmacy to assist me in getting medication.He called a doctor at the Hanoi Health Clinic and set up an appointment for my daughter. I can't say enough great things about this hotel. They also arranged a wonderful overnight tour to Halong Bay. When it was time for us to leave by train, they sent an employee with us to see that we got on the correct train! This hotel deserves to be #1 on Trip Advisor.com list of hotels in Hanoi.

Stayed December 2011, traveled with family


 

Art Hotel Hanoi“Don't look anywhere else”

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Reviewed December 28, 2011

Art Hotel is in the Old Quarter and not as noisy as other nearby hotels, e.g. on Hang Bong. My room was at the back and had virtually no window which made it surprisingly quiet. The hotel is new and my stay was perfect in every way. I booked on the internet and used the airport pick up service which was great because the guy was still

waiting for my flight which landed in the wee hours and about two hours late. The hotel staff are absolutely fantastic and can help with anything you need. They bend over backwards, pay attention and even learn your name. For example, they didn't bat an eyelid at helping me find bubble wrap in the Old Quarter (on Plastic St) and pack and ship a rather large heavy package to Saigon by courier at amazingly reasonable rates. This hotel is great and I would stay here again.

Stayed December 2011, traveled solo

 

Art Hotel Hanoi“The Perfect Stay at Art Hotel”

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Reviewed January 2, 2012

After having spent a less-than-ideal night at another Old Quarter hotel, we were happy to find the Art Hotel. The staff at ArtHotel are absolutely amazing, they go out of their way to ensure that you have a great visit to Hanoi, which ultimately is what we had. We would recommend this hotel to any of our friends and look forward to returning.

The Art Hotel staff took care of us in every way--from offering to get medicine when we were sick and throwing a Christmas party for the staff and guests (where we danced with the staff and enjoyed Vietnamese food they'd made), to making sure we rode in reputable taxis and recommending fantastic local eats--and the hotel is perfectly situated and easy to get to any sites in Hanoi, plus the rooms are actually quiet (a feature that is tricky to find in the hectic city). Speaking of the rooms, they are comfortable, clean, and the daily fresh fruit left by the cleaning staff was a pleasant touch too. Having a breakfast made to order each morning was a delicious alternative to buffet-style meals. We already miss our morning dose of Vietnamese coffee and baguettes! When you make a reservation, be sure to speak to Ms. Lan, Yien, or Suot--the three sweetest Art Hotel staff and our newest Vietnamese friends--and tell them we said hello.

Stayed December 2011, traveled as a couple

 

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