Booking policy

Check-in/out Policy

  • Check in: from 14:00;
  • Check out: no later than 12:00;
  • Early check-in: subject to room availability.

Late check-out policy:

  • Late check-out is subject to room availability
  • 12:00 to 17:00 check-out: 50% room rate surcharge
  • After 17:00 check-out: 100% room rate surcharge

Guarantee Policy

  • Credit Card required to make booking.Your credit card details is for guarantee your booking only,you will pay directly at the hotel upon arrival or when check out.
  • For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
  • Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Cancellation/Amendment Policy:

  • If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
  • If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
  • In case of no-show, 100% room rate and tax will be charged

Children and Extra Adult Policy:

  • Child under 6 year old: free of charge;
  • Child from 6 year old or extra Adult: surcharge $15/person/night;


For Residents from other countries

Please call:  0084 439 233865 or  0084 439 233868

For Residents calling from: Hanoi

Please Call:  39 233865   /  39 233868

For Residents calling from: Other City / Vietnam    

Please Call: 04.39 233865/ 04.39 233868

For urgent call our hotline:0084 1695 357204


For cancellation: Please contact us

By E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

By phone: 24/Hours/7 day (0084) 1695357204 (Ms) Fiona Le

Directly Hotel: (0084) 439233868

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